If you have Onward Shipping Protection you can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.
Customers without shipping protection please contact us immediately at shipping@yolohayoga.com if the item is defective, damaged, lost, or if you receive the wrong item so that we can evaluate the issue and make it right. Please include a photo if the item is damaged, defective or the wrong product. Please keep in mind if you did not choose shipping protection you will need to file a claim with your shipping carrier if your item is lost or damaged before a replacement can be sent.